At ModuleBeds, we are committed to delivering your order promptly and efficiently. Below are the details of our shipping policy:
- Order Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.Google Dokumentit
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Shipping Rates & Delivery Estimates:
- Domestic Shipping: We offer standard and expedited shipping options. Shipping charges for your order will be calculated and displayed at checkout.
- International Shipping: We currently ship to select international destinations. International shipping rates and delivery times vary based on location and will be calculated at checkout.
- Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
- Customs, Duties, and Taxes: ModuleBeds is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages: If you received your order damaged, please contact our customer service team immediately at [email protected] to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Note: Delivery delays can occasionally occur due to unforeseen circumstances.
At ModuleBeds, we stand by the quality and craftsmanship of our products. We offer two distinct warranty options to cater to your needs:
2-Year Limited Warranty
- Coverage: This warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase.
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What We Will Do: If a defect arises and a valid claim is received within the 2-year period, we will either:
- Repair the product at no charge, using new or refurbished replacement parts, or
- Exchange the product with a new or refurbished product.
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What Is Not Covered: This warranty does not cover problems caused by:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Damage resulting from unauthorized modifications or alterations.TermsFeed
- Normal wear and tear, including but not limited to scratches, dents, or stains.
- How to Obtain Warranty Service: To obtain warranty service, please contact our customer service team at [info@modulebeds.com] with your proof of purchase and a detailed description of the issue.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.